FAQ
Questions, answered.
Everything sellers ask us before, during and after their first sale — pricing, printing, shipping, bulk orders and support. Can't find it here? Reach out and we'll help directly.
GETTING STARTED
Opening your store.
How much does it cost to open a store? +
Nothing. Signup, your storefront, the product Designer, and unlimited product uploads are free, forever — there's no signup fee and no monthly subscription.
Do I need my own designs to start selling? +
You need artwork, but not design software. Upload your logo or artwork in the Designer, place it on any blank, and get a live, print-ready mockup with no separate mockup tool.
What can I sell — single products or bundles? +
Both. List products individually, or group up to six product types under one design as a Branded Kit and sell it as a single bundle.
Is there a minimum number of products to launch? +
No — start with one product or two hundred. Your store stays live whether you sell one item or a thousand.
PRICING & PAYOUTS
You set the price. You keep the margin.
Does the printing fee change per product? +
The default is AED 10 per printed side, applied to whatever blank you choose. It's charged once for every side you actually design — a front-only print costs less than front-and-back.
Can I set a different markup per size? +
Yes. The pricing step lets you add a manual upcharge on top of your base markup for any individual size, on top of whatever upcharge the blank itself already carries for larger sizes.
Is the base price the same for every seller? +
Yes — the base price is Merchlist's factory cost, the same rate our bulk B2B clients pay. It's fixed per blank, not negotiable per seller, which keeps the model simple and fair.
When does my margin actually get paid out? +
Weekly, every Friday, via Stripe Connect internationally or local bank transfer inside the UAE. Your dashboard shows the running balance in real time.
Is there ever a monthly or signup fee? +
No — opening and running your store is AED 0, forever. The only charge is the factory base price and printing, deducted from the customer's payment at checkout.
PRODUCTS & PRINTING
Made in one factory.
Where are Merchlist products actually made? +
In our own factory in Ajman, UAE — not a network of third-party printers. Every order, from a creator's first tee to a 2,000-piece corporate run, prints on the same production line.
What print methods do you offer? +
DTG, DTF, UV, and all-over print, all under one roof — so the right method is used for the product and design, not whichever partner happens to be available.
Can I combine different product types under one design? +
Yes — Branded Kits let you mix apparel, drinkware and bags (tee, hoodie, cap, tote, mug, notebook) under a single uploaded design, previewed as one kit before you publish.
Do I need to prep print files myself? +
No — print-ready output is handled automatically once you place your design in the Designer. There's no separate file prep step.
SHIPPING & DELIVERY
One factory, global reach.
How long does shipping take? +
UAE and GCC orders typically arrive in 2–5 days after production. We ship to 40+ countries worldwide.
Where do I find my order number? +
It's in your order confirmation email, usually a short number preceded by a #. Guest checkouts receive it by email too.
Can I track an order without an account? +
Yes — the tracking form works for both guest and registered checkouts using just your order number and email.
My order status hasn't changed in days — what now? +
Production and customs steps don't always update in real time. If it's been more than a week with no movement, reach out and we'll check with the factory directly.
BULK & CORPORATE ORDERS
One order, every size.
Is there a minimum for a bulk order? +
No minimum order fees — from a 20-shirt team kit to a 2,000-piece run, it's priced and produced the same way.
How long does a bulk order take to produce? +
Typically 7–14 days, depending on the size and complexity of the run.
Do I get a sample before the full run is produced? +
For larger orders, yes — we produce a physical sample for approval before anything enters full production.
Who typically places bulk orders? +
Corporate gifting, club and team kits, event and conference merch, and staff uniforms — anyone who needs matching sizes and colours across a group.
RETURNS & SUPPORT
If something's not right.
What if my order arrives damaged or misprinted? +
Contact our support team with your order number and photos of the issue — every case is reviewed individually and made right.
Can I return an item I no longer want? +
Because every item is produced specifically for your order rather than pulled from pre-made stock, we handle these on a case-by-case basis — reach out and we'll talk through the options.
Do I need an account to get help? +
No — Help is available from the top of every page, whether you're signed in or checking out as a guest.
How do I see my past orders? +
Sign in to My Account to view every past order, reorder in a click, and manage your saved addresses and details.
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